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App Store Rejection - Q&A

❓ Guideline 2.1 - Information Needed​

🔹 Q: Who are the users that will use the paid subscriptions in the app?​

A: The paid subscriptions in Fixit Pro - Get Jobs are used only by service providers (e.g., healthcare specialists, carpenters, plumbers) who want to increase their business visibility on Fixit - Trusted Home Services.

  • Customers using Fixit - Trusted Home Services can browse, book, and schedule services at no cost.
  • Providers use the subscription to showcase their services, but it does not unlock additional app features or digital content.

🔹 Q: Where can users purchase the subscriptions that can be accessed in the app?​

A: Subscriptions are purchased externally via the Fixit - Trusted Home Services website or other external platforms.

  • There is no in-app purchase mechanism for these subscriptions.
  • The subscription only enhances visibility for service providers and does not affect app functionality.

🔹 Q: What specific types of previously purchased subscriptions can a user access in the app?​

A: None. Users do not access any previously purchased subscriptions in the app.

  • The Fixit Pro - Get Jobs app does not unlock any premium content or features based on subscriptions.
  • The subscription only affects business visibility on Fixit - Trusted Home Services, not the app itself.

🔹 Q: What paid content, subscriptions, or features are unlocked within your app that do not use in-app purchase?​

A: None. The app does not include any paid content or features unlocked outside of in-app purchases.

  • The subscription model is only for external business listing visibility and does not unlock or enhance app functionality.

🔹 Q: Can users purchase physical goods or services together with digital content in your app?​

A: No, the app only facilitates service bookings.

  • Users select a service, book an appointment, and pay offline for the physical service.
  • No digital services or goods are purchased within the app.

🔹 Q: What features in the app, if any, are intended for use by the general public?​

A: The app offers free features for all users, including:

✅ Browsing service providers
✅ Viewing business listings
✅ Booking appointments for offline services
✅ Contacting service providers

  • Customers do not need to pay for any features.
  • The subscription model only applies to service providers for business visibility.

🔹 Q: Is there any paid content in the app, and if so, who pays for it?​

A: No, there is no paid content in the app.

  • The only payment involved is for service providers who choose to purchase a subscription externally to improve their visibility on Fixit - Trusted Home Services.
  • Customers do not pay for anything within the app.

🔹 Q: Are the enterprise services in your app sold to single users, consumers, or for family use?​

A: The services offered through Owner Driver Agency Provider are available to anyone, including individual users, consumers, families, or businesses.

  • The platform connects service providers with a wide range of customers who require physical services at specific locations.
  • There are no restrictions on who can book services, making the app flexible and accessible for personal, family, or business-related needs.

🔹 Q: How do users obtain an account? Do users have to pay a fee to create an account?​

A: Users can create an account for free through the Owner Driver Agency Provider app or Provider Panel.

  • However, a paid subscription is required for service providers to list and showcase their services on the platform.
  • This approach ensures that only verified and committed providers are displayed on the customer-facing app.

🛠 **Test Credentials for App Review - Guideline 2.1 **​

To facilitate the review process, below are the dummy test accounts for different scenarios:

🔴 Deactivated Subscription Provider Credentials:​

📞 Phone Number: +49 74*******6
🔑 Password: 1**********0

🟢 Active Subscription Provider Credentials:​

📞 Phone Number: +91 96********0
🔑 Password: 1********0

🔵 New Provider Without Subscription:​

📞 Phone Number: +44 785******0
🔑 Password: test********1

🟡 Customer Account (No Subscription Access Required):​

📞 Phone Number: +1 202******8
🔑 Password: test********1

These accounts will help the App Review Team test:
1️⃣ A provider with an active subscription
2️⃣ A provider with an expired subscription
3️⃣ A new provider who hasn't purchased a subscription
4️⃣ A regular customer without any provider access

❌ Guideline 3.1.1 - Business - Payments - In-App Purchase​

🔹 Q: Why was the app rejected under Guideline 3.1.1?​

A: The App Store review team found that subscriptions were being purchased outside of Apple's In-App Purchase (IAP) system, which is not allowed under App Store guidelines.

Step 4:** Resubmit the app for review.

ℹ Resources​

📌 App Store Guidelines