Skip to main content

Cart Reminder

Set here cart reminder notification time.

Cart Reminder

Cart Reminder Configuration​

Configure automated cart reminder notifications to recover abandoned carts.

Basic Setup​

  1. Enable Cart Reminders

    • Login to admin panel
    • Go to Settings > Cart Reminders
    • Toggle Enable/Disable

  2. Reminder Schedule

    CART_REMINDER_INITIAL_DELAY=1 # hours
    CART_REMINDER_FREQUENCY=24 # hours
    CART_REMINDER_MAX_ATTEMPTS=3

Notification Settings​

  1. Email Templates

    Subject: Don't forget your items at eGrocer! Hi {{customer_name}}, You have
    {{item_count}} items waiting in your cart: {{item_list}} Complete your
    purchase now: {{cart_url}}

  2. SMS Templates

    eGrocer: You have items in your cart!
    Complete your order now: {{cart_url}}
    Reply STOP to unsubscribe

  3. Push Notifications

    {
      "title": "Complete your purchase",
      "body": "Items in your cart are waiting!",
      "action_url": "{{cart_url}}"
    }

Features Configuration​

Reminder Rules​

  1. Timing Rules

    • First reminder: 1 hour
    • Second reminder: 24 hours
    • Final reminder: 72 hours

  2. Conditions

    • Minimum cart value
    • User logged in
    • Items in stock

  3. Exclusions

    • Opted out users
    • Recent purchasers
    • Guest carts

Notification Channels​

  1. Email Settings

    • Template customization
    • Scheduling options
    • Tracking enabled

  2. SMS Configuration

    • Message templates
    • Delivery timing
    • Opt-out handling

  3. Push Notifications

    • Browser notifications
    • Mobile app alerts
    • Click tracking

Implementation​

Queue Configuration​

// Example queue setup
return [
    'cart_reminders' => [
        'driver' => 'redis',
        'connection' => 'default',
        'queue' => 'reminders',
        'retry_after' => 90,
    ],
];

Scheduler Setup​

// Example scheduler
$schedule->command('cart:remind')
         ->hourly()
         ->withoutOverlapping();

Analytics​

Tracking Metrics​

  1. Cart Statistics

    • Abandoned rate
    • Recovery rate
    • Average value

  2. Reminder Performance

    • Open rates
    • Click rates
    • Conversion rate

  3. Channel Effectiveness

    • Email success
    • SMS delivery
    • Push engagement

Best Practices​

  1. Timing Strategy

    • Optimal intervals
    • Time zone respect
    • Frequency limits

  2. Content Optimization

    • Personalization
    • Clear CTAs
    • Mobile friendly

  3. Testing

    • A/B testing
    • Template variants
    • Timing tests

Troubleshooting​

Common Issues​

  1. Delivery Problems

    • Check email setup
    • Verify SMS gateway
    • Test notifications

  2. Tracking Issues

    • Check analytics
    • Verify links
    • Monitor logs

  3. Performance Issues

    • Queue status
    • Server load
    • Database queries

Important Notes​

  1. Compliance

    • Privacy laws
    • Opt-out handling
    • Data retention

  2. Monitoring

    • Success rates
    • Error logs
    • Performance

  3. Optimization

    • Regular testing
    • Content updates
    • Strategy review