Need Support?
Here you can ask question from WRTeam. You can simply create ticket and we'll support you.
Its our pleasure to serve our service and support. please contact our support team.
Head of Customer Support : Vijya Hirani
Teams: Vijya Hirani
To help our customers, we constantly be in touch with every customer if they need any assistance regarding our product. We offer our customers a support from Mon - Fri 9.00am to 6.00pm IST (GMT +5.30) - We are a Team located in India - Asia.
Typically we reply our customers for all the questions and queries within 24 hours of time via comments, support forum or emails.
Support Resources
Get help and support for your eGrocer installation.
Contact Support
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Email Support
- Primary: support@wrteam.in
- Hours: Monday to Friday, 9:00 AM to 6:00 PM IST
- Response Time: Within 24 hours
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Website
- Visit: https://wrteam.in
- Support Portal: https://support.wrteam.in
- Knowledge Base: https://docs.wrteam.in
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Phone Support
- Support Line: +91-63547 62034
- Hours: 9:00 AM to 6:00 PM IST
- Languages: English, Hindi
Documentation
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User Guides
- Installation Guide
- Configuration Manual
- User Manual
- API Documentation
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Video Tutorials
- Setup Guides
- Feature Walkthroughs
- Troubleshooting Tips
- Best Practices
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FAQs
- Common Issues
- Setup Questions
- Feature Queries
- Billing Questions
Support Channels
Ticket System
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Priority Levels
- Critical: 4-hour response
- High: 8-hour response
- Normal: 24-hour response
- Low: 48-hour response
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Best Practices
- Be specific
- Include screenshots
- List steps to reproduce
- Mention error messages
Community Forum
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Forum Sections
- Announcements
- General Discussion
- Technical Support
- Feature Requests
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Guidelines
- Search before posting
- Be respectful
- Follow format
- Help others
Live Chat
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Availability
- Business Hours
- Quick Questions
- Initial Support
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Guidelines
- State issue clearly
- Be patient
- Follow instructions
- Save chat logs
Support Plans
Free Support
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Includes
- Documentation
- Community Forum
- Email Support
- Basic Troubleshooting
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Limitations
- Response Time: 48 hours
- No Priority Support
- Limited Scope
Premium Support
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Features
- Priority Response
- Direct Phone Support
- Screen Sharing
- Custom Solutions
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Benefits
- 24/7 Support
- Custom Development
Best Practices
Before Contacting Support
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Check Documentation
- Read relevant guides
- Search FAQs
- Check forums
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Gather Information
- Error messages
- Screenshots
- System details
- Recent changes
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Basic Troubleshooting
- Clear cache
- Check logs
- Verify settings
- Test in incognito
When Contacting Support
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Provide Details
- Clear description
- Steps to reproduce
- Expected outcome
- Actual outcome
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Include Information
- Version numbers
- Server details
- Error logs
- Screenshots
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Follow Up
- Check responses
- Test solutions
- Update ticket
- Close resolved issues
Additional Resources
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Training
- Online Courses
- Webinars
- Documentation
- Video Tutorials
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Updates
- Release Notes
- Change Log
- Security Updates
- Feature Updates
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Community
- User Forums
- Social Media
- Newsletter
- Blog