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Support Ticket Management

Admin tools for managing support ticket types and monitoring ticket statuses.

Creating Ticket Types​

Create and manage different support ticket categories:

Support Ticket Types Configuration

Ticket Status Overview​

Available Statuses​

  • Open: New tickets awaiting response
  • Pending: Waiting for customer response
  • Resolved: Solved, awaiting closure
  • Closed: Completed
  • Reopened: Previously closed tickets reopened for further action

Admin Dashboard​

  • View all tickets by status
  • Real-time updates
  • Search and filter tickets

Support Ticket System Dashboard

Quick Actions​

Ticket Types: Add, edit, delete ticket categories and set types Status Monitoring: Track ticket lifecycle and manage priorities