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Common Issues (Server Specific)

404 Code Found?​

404 Error Example

  1. Your .htaccess file is missing from your server.
  2. To resolve this, open the zip file you downloaded from CodeCanyon.
  3. Unzip the file: Code vX.X - upload this to server
  4. Open that folder and you will find the .htaccess file.
  5. Upload that file to the main folder.

Not Settling Payments to Sellers While Delivering the Order?​

  1. Check that you have set the Cron job on your server.
  2. Note: If you are not aware of cron jobs, you can ask your server provider for help or documentation.
  3. For more details on the commission method, you will find guidance at the bottom of the System -> System Settings page.
  4. The cron job automates payment settlements. If you want to do it manually, there is an option for that too.
  5. Go to Sellers -> Sellers Menu.
  6. Click on Update Seller Commission button for settlement of seller payments.
    Manual Settle Example

Assign Categories to Seller​

Added Product But Not Showing?​

  1. If the seller added the product, the admin needs to activate it.
  2. Check your only_full_group_by_mode on your server. It must be disabled.
  3. If you are having this only_full_group_by_mode issue, it is a server-side issue. Please ask your server support to disable only_full_group_by_mode in PHPMyAdmin (MySQL).
  4. Check if the product is active or inactive. It must be active to display.

Not Installing?​

Installer Example

  1. Fill in all the fields; do not leave any blank.

  2. Use the same mobile, password, and email for the installation. You can change the password from the profile section.

  3. To change the mobile number, you need to run a query in your MySQL (PhpMyAdmin).

    Steps to run this query:

    1. Open PhpMyAdmin on your server and select your database and table.
      Users List
    2. Open the Users table.
    3. Click on the SQL tab.
      SQL Tab
    4. Copy and paste the following query in the SQL tab page: 
      UPDATE `users` SET `mobile` = 'YOUR_MOBILE_NUMBER' WHERE `users`.`id` = 1;
    5. Click on the GO button to run the query.
      Run Query

SMTP Email Notification Not Working?​

  1. You must set up the email settings on the panel. See the image below:
    Email Settings
  2. You can test your SMTP configuration here: https://www.gmass.co/smtp-test

Push Notification Not Working?​

  1. Set up the FCM Server Key.
    Notification Settings
  2. If it is still not working, log out of the app, then log in again and check the notification.

Invalid Hash Error?​

  1. Check that you have created the Client API Keys for your application.
    Clients API Keys
  2. Set that secret key on the application side.
  3. It should match on both the application and Admin panel sides.